Privacy Policy

Last updated: [15/12/2025]

Creative House Studio ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us.

This policy is written in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Creative House Studio is a creative services studio providing photography, videography, and related creative services.

Data Controller: Creative House Studio
Email: rich@creativehousestudio.co.uk
Website: www.creativehousestudio.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Company name (if applicable)

  • Project details or enquiry information submitted via contact forms or email

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website

This data is collected using cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and communicate with you

  • Provide quotes and deliver services

  • Manage client relationships and projects

  • Improve our website and user experience

  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under UK GDPR, we process personal data on the following legal bases:

  • Consent – where you have given clear permission

  • Contract – where processing is necessary to provide agreed services

  • Legitimate interests – to operate and improve our business

  • Legal obligation – where required by law

5. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly

  • Analyse website traffic and performance

You can control or disable cookies through your browser settings

For more information, please see our Cookie Policy [if applicable].

6. Sharing Your Data

We may share your data only where necessary with:

  • Website hosting and IT service providers

  • Analytics providers (such as Google Analytics)

  • Professional advisers (accountants, legal advisers)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

7. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

We only retain personal data for as long as necessary for the purposes outlined in this policy, or as required by law.

8. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data ("right to be forgotten")

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Creative House Studio
Email: rich@creativehousestudio.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.